The Federal Airports Authority of Nigeria (FAAN) announced on Saturday the establishment of a task force to eliminate touting, extortion, and other illicit activities at airports.
FAAN Managing Director, Mrs. Olubunmi Kuku, revealed the initiative during a press briefing in Lagos, expressing concern over reports of passenger harassment and extortion at airports. She emphasized her commitment to cracking down on these illegal activities to ensure a seamless and pleasant experience for travelers.
The task force will be led by Mr. Henry Agbebire, FAAN’s Director of Special Duties. Kuku also plans to engage personally with all government agencies operating at the airports to ensure compliance with the new anti-touting and anti-extortion measures.
Strict disciplinary actions will be taken against anyone found engaging in illicit practices, reflecting FAAN’s zero-tolerance policy towards misconduct. To expedite the legal process for prosecuting offenders, magistrate courts will be established at international airports.
“The task force has been mandated to enforce discipline among airport staff and maintain a culture of professionalism at all levels,” Kuku stated. Dedicated phone lines and QR codes will be implemented to allow passengers to provide feedback on their airport experience. Additionally, all airport personnel will be required to prominently display their on-duty cards and name tags for easy identification and accountability.
Kuku reiterated FAAN’s commitment to delivering exceptional service and ensuring a safe and secure environment for passengers and other airport users.
